Brought to you by JASPER and Mitchell 1!
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Register TodayWednesday June 1 –
Cash bar meet & greet in the PM
Thursday June 2 –
6:30am – 8:15am
Hosted Breakfast
6:30am – 8:30am
Registration is open
8:30am – 9:10am
Opening of event with introductions
9:10am – 10:15am
Customer Panel, Part #1
“Learning from your Customers” Facilitated by Bob Cooper
10:15am – 10:30am
Break
10:30am – 12:00pm
Customer Panel, Part #2
“Learning from your Customers” Facilitated by Bob Cooper
12:00pm – 1:30pm
Hosted Lunch
1:30pm – 2:00pm
Customer Panel Review
2:00pm – 3:00pm
“Connecting with Customers: From Prices to Preferences”
Presented by Uma Karmarkar Ph.D.
3:00pm – 3:15pm
Break
3:15pm – 4:15pm
“Disruption vs. Interruption”
Presented by Tom Sullivan of the Vitro Agency
4:15pm – 4:30pm
Instructions for the Dinner Cruise & following day
Adjourn
Thursday evening
San Diego Bay Dinner Cruise
Hosted by Mitchell 1
Friday June 3 –
6:30am – 8:15am
Hosted Breakfast
8:30am – 8:45am
Brief review of yesterday’s discoveries
8:45am – 10:15am
“Leadership Now | Engaging Employees in an Ever-Changing Work Environment”
Presented by Jacob Smith of the Ritz-Carlton
10:15am – 10:30am
Break
10:30am – 11:15am
“How to Identify the Perfect Customer for your Shop”
Presented by Joe Marconi of Elite
11:25am – 12:00pm
“New-Customer Orientation”
Presented by Kevin Vaught of Elite
12:00pm – 1:30pm
Hosted Lunch
1:30pm – 2:30pm
“Turning your Customers into Songbirds”
Presented by Darrin Barney of Elite
2:30pm – 3:00pm
“Implementation Plan for Creating Customers for Life”
Part 1 by Bob Cooper of Elite
3:00pm – 3:15pm
Break
3:15pm – 3:45pm
“Implementation Plan for Creating Customers for Life”
Part 2 by Bob Cooper of Elite
3:45pm – 4:15pm
Special announcements
Adjourn