Brought to you by JASPER and Mitchell 1!

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Wednesday June 1 –

Cash bar meet & greet in the PM


Thursday June 2 –

6:30am – 8:15am
Hosted Breakfast

6:30am – 8:30am
Registration is open

8:30am – 9:10am
Opening of event with introductions

9:10am – 10:15am
Customer Panel, Part #1
“Learning from your Customers” Facilitated by Bob Cooper

10:15am – 10:30am
Break

10:30am – 12:00pm
Customer Panel, Part #2
“Learning from your Customers” Facilitated by Bob Cooper

12:00pm – 1:30pm
Hosted Lunch

1:30pm – 2:00pm
Customer Panel Review

2:00pm – 3:00pm
“Connecting with Customers: From Prices to Preferences”
Presented by Uma Karmarkar Ph.D.

3:00pm – 3:15pm
Break

3:15pm – 4:15pm
“Disruption vs. Interruption”
Presented by Tom Sullivan of the Vitro Agency

4:15pm – 4:30pm
Instructions for the Dinner Cruise & following day

Adjourn

Thursday evening
San Diego Bay Dinner Cruise
Hosted by Mitchell 1


Friday June 3 –

6:30am – 8:15am
Hosted Breakfast

8:30am – 8:45am
Brief review of yesterday’s discoveries

8:45am – 10:15am
“Brand Differentiating Service”
Presented by Jacob Smith of the Ritz-Carlton

10:15am – 10:30am
Break

10:30am – 11:15am
“How to Identify the Perfect Customer for your Shop”
Presented by Joe Marconi of Elite

11:25am – 12:00pm
“New-Customer Orientation”
Presented by Kevin Vaught of Elite

12:00pm – 1:30pm
Hosted Lunch

1:30pm – 2:30pm
“Turning your Customers into Songbirds”
Presented by Darrin Barney of Elite

2:30pm – 3:00pm
“Implementation Plan for Creating Customers for Life”
Part 1 by Bob Cooper of Elite

3:00pm – 3:15pm
Break

3:15pm – 3:45pm
“Implementation Plan for Creating Customers for Life”
Part 2 by Bob Cooper of Elite

3:45pm – 4:15pm
Special announcements

Adjourn