Holding Back on Service Recommendations
Sales
A long-time customer approached me with a concern and asked, “Why is it that almost every time I come to see you, you recommend something? You are also more expensive than other shops. Why not just fix what I came in for?”
Keep ReadingEstablishing a Consistent Brand and Delivering an Extraordinary Customer Experience
Shop Management
This quick video tip from Elite's Doris Barnes shares how shop owners can establish a consistent brand, and deliver a consistently extraordinary customer experience.
Keep ReadingPreventing Maintenance Sales Objections
Sales
In order to prevent maintenance service sales objections, you need to make sure that your customers fully understand the benefits of these valuable services.
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