A Critical Tip for Overcoming Auto Repair Sales Objections

Sales

Elite's Certified Sales and Leadership Trainer, Jen Monclus, shares a quick video tip that will be absolutely critical to your service advisors' success in overcoming sales objections.

Shop Management

According to a study on consumer behavior commissioned by Influence Central, there are 3 key determinants for trust in an online review.

Sales

Recently I was at an affair with a few people I met for the first time. As usual, once they found out what I did for a living, the auto-related questions directed toward me flowed faster than the wine was flowing.

Shop Management

Elite Director of Customer Relations Doris Barnes shares why it's so important to be deliberate about catching your shop's employees doing things right, and giving them the appropriate praise.