Want to Find Your Pathway to Success? Focus on People

Shop Management

Since the summer of 1973, the year I graduated high school, until 1980, my goal was to become a world-class mechanic. On October 1, 1980, I put the key in the door to my own repair shop for the first time and was ready to rock the world.

Shop Management

This quick video tip from Elite Director of Customer Relations Doris Barnes explains how your expectations will play a huge role in the success of your auto repair shop's employees.

Shop Management

Most shop owners provide their service advisors with some flexibility in pricing. The objective is to give them the ability to adjust prices in order to ensure customer satisfaction, close sales that would otherwise be lost, and reward loyal customers.

Sales

This quick video tip from Elite's Bob Cooper and Doris Barnes reveals the 4 sales that your service advisors need to make with every single customer:

Case Studies

When Dave Dupont first inquired about Pro Service his shop was doing well with sales, but he felt that there was room for improvement when it came to his systems and profitability, and knew that something needed to change.

Shop Management

A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later it sounded like the muffler had fallen off.