Your Advisors Should Ask for Permission to Discuss Price Last

Sales

When your advisors start a sales presentation, and the customer senses they will need a number of repairs, they'll get anxious. They'll then immediately ask for a price, or they'll tell your advisors they just want the oil service done. The secret?

Shop Management

Abraham Lincoln was perhaps our greatest president. He was a man of integrity, morals, conviction and ethics. He was also known to have a temper. During the Civil War he would demonstrate great anger and disappointment with people in his administration and with many military leaders.

Shop Management

This quick video tip from Elite's Doris Barnes explains why it's so important to carefully establish, and consistently reinforce your auto repair shop's culture.

Shop Management

Competition continues to heat up in this industry. New car dealer operations continue to close, franchise operations are consolidating, and sadly some independent shops are going away. What can you do?