The Deadline is 2:00 PM
With the information we’ve attained from every customer panel we have moderated, with what we have learned from our focus groups, and with the feedback we have received from our clients, one thing is certain: Customers like to know by 2:00 PM at the latest whether or not their vehicle will be finished that day.Keep Reading
5 Steps for Overcoming Auto Repair Sales Objections
Superstar sales trainer Jen Monclus reveals 5 steps that your service advisors need to follow to overcome even the most challenging sales objections shared by your auto repair customers.Keep Reading
How to Improve Your Shop’s Customer Retention
This quick video tip from superstar sales trainer Jen Monclus explains how a focused effort on under-promising and over-delivering will improve your shop's customer retention...Keep Reading
Don’t Be Judged By The Smudge!
I’ll never forget the day when Mrs. Obrien brought her car back for me to look at. She was furious. I stayed late the night before, well into the night, to finish her car so she could have it for work the next day. I even did a few little things on the house because I felt she may be a little inconvenienced picking the car up so late.Keep Reading