Just Being Nice Is Not Great Customer Service

Shop Management

I recently made a call to my internet provider to discuss and issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on the other end of the phone had no clue how to solve it.  She was nice, extremely polite, and had the voice of an angel.  She was well-trained, but not in the art of problem solving.

Sales

Not only do shops that perform high levels of maintenance work have higher margins, but maintenance work also yields longer-term customers who are more trusting and satisfied than repair customers.

Sales

Elite's superstar sales trainer Jen Monclus reveals the topics that your auto repair shop's service advisors need to avoid discussing with your customers at all costs.