Timing is Everything When Handling Damage

Shop Management

We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on their BMW.  As they uncomfortably begin to describe some rim damage that didn’t exist when the car was dropped off…yuck.

Shop Management

In this quick video Elite's Doris Barnes shares a proven, easy-to-apply recruiting tip that all shop owners should be using.

Sales

In this quick interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop's service advisors always need to take the customer's focus off of time.

Shop Management

The two keys to keep a business growing are retaining customer and gaining new customers regularly. Between the two, customer retention is the cheapest way to go while attracting new customers can be very expensive. So, what can a shop do to get more customers? Believe it or not, you just need to “ask” to get new customers.