8 Steps of the Auto Repair Sales Cycle Every Service Advisor Should Follow


This quick video tip from Elite Certified Sales & Leadership Trainer Jen Monclus shares the 8 steps of the sales cycle that every service advisor should follow to generate higher sales and happier customers.

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A Critical Recruiting Rule for Shop Owners

Shop Management

Perhaps the worst time to look to hire a technician, is when we lose one.  At that point we go into “Crisis Hire” mode.  We most often settle for anyone, rather than taking our time to find the right person.

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Bring in New Customers While Making a Positive Impact


Superstar shop owner and grassroots marketing guru Servando Orozco shares a tip that will bring new customers into your shop, humanize your business and have a positive impact on your customers and community.

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