Resources

Sales, Shop Management

If your shop is not generating the sales you need, you may want to take advantage of this easy-to-use Elite checklist to see where you may be losing sales before you start pumping more of your hard-earned money into your advertising campaigns.

Sales

When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It's too much money", or “I'd like to think it over." There are a number of reasons why, but the single most common reason...

Sales

Given the uncertainty many businesses around the world are currently experiencing, we must look for ways to save as much money for our shops as possible, while also making sure we are maintaining and building a more profitable business in the long haul.

Sales

We all know that these incredibly challenging times are impacting businesses and people all around the world. To help maximize your shop's sales and profits in the face of these difficulties, here are 3 simple and cost-free tips that you and your service advisors can start implementing today.

Sales

As we all know, advisors have many responsibilities. Beyond their operational responsibilities, such as opening the shop and keeping their workspace clean,they are also responsible for generating sales, generating gross profit and ensuring you have happy customers. Now here’s where their job description gets a bit more complicated.

Sales

I can't tell you how frustrating it is to give a price on a radiator to a customer at the service counter, while he's on his phone searching for the part! Here's what I do when I get a customer that tell me he can get the part cheaper....I agree with him!