A Shop Owner’s Checklist for Discovering Lost Sales

Sales

If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, you may want to take advantage of this easy-to-use Elite checklist to see where you may be losing valuable sales. 

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Why Your Shop Needs Customer-Focused Sales Goals

Sales

Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers' best interest in mind when setting sales goals.

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8 Steps of the Auto Repair Sales Cycle Every Service Advisor Should Follow

Sales

This quick video tip from Elite Certified Sales & Leadership Trainer Jen Monclus shares the 8 steps of the sales cycle that every service advisor should follow to generate higher sales and happier customers.

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The Rule for Disclosing Vehicle Inspection Results

Sales

Retired superstar shop owner and Elite Business Development Coach Kevin Vaught shares the rule that every shop owner in America needs to follow when it comes to disclosing needed repairs and services to their customers:

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Taking Your Customer’s Focus Off of Time – Advice from a Top Shop Owner

Sales

In this quick interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop's service advisors always need to take the customer's focus off of time.

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Grow Your Maintenance Work, Grow Your Margins

Sales

Not only do shops that perform high levels of maintenance work have higher margins, but maintenance work also yields longer-term customers who are more trusting and satisfied than repair customers.

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