Topics Your Shop’s Service Advisors Need to Avoid

Sales

Elite's superstar sales trainer Jen Monclus reveals the topics that your auto repair shop's service advisors need to avoid discussing with your customers at all costs.

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5 Steps for Overcoming Auto Repair Sales Objections

Sales

Superstar sales trainer Jen Monclus reveals 5 steps that your service advisors need to follow to overcome even the most challenging sales objections shared by your auto repair customers.

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How to Improve Your Shop’s Customer Retention

Sales

This quick video tip from superstar sales trainer Jen Monclus explains how a focused effort on under-promising and over-delivering will improve your shop's customer retention...

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How Your Shop Can Turn Price Shoppers Into Customers

Sales

This video tip from Bob Cooper and Doris Barnes will help your advisors handle those tough price shoppers that call your shop.

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How Your Shop’s Service Advisors Should Sell Multiple Repairs

Sales

This video tip from Elite's Bob Cooper and Doris Barnes explains how your service advisors should present a list of repairs to first-time customers.

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6 Tips to Increase Your Shop’s Sales This Winter

Sales

Many shops in the northern part of the country go through a slow sales period during the winter months. And while there are no ways to get back those “snow days”, when business literally shuts down, here are a few tips we can use to maximize sales this winter.

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