Being Fair With Employees and Customers

Shop Management

In this short video, Elite Pro Service member Dan Nau talks about what it takes to solve employee and customer issues and how important it is to keep both happy.

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Interview with Elite Coach Chris Monroe

Shop Management

We interviewed Elite Coach Chris Monroe to learn his shop story, what he loves about coaching repair shop owners, and to get some shop tips too!

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Case Study | Thomas O’Kane, Action Auto Repair

Case Studies

Tom did not have any systems or policies in place at his shop, which led to a hectic work environment that had him constantly “flying by the seat of his pants."

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Checklist for Building a World-Class Shop

Shop Management

We work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common...

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Pricing, Ethics and the Reputation of Your Business

Shop Management

At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge,,,

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