Checklist for Building a World-Class Shop

Shop Management

We work with many world class shop owners throughout North America, and over the years we have discovered that the majority of them have a number of things in common...

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Case Study | Dwayne Myers, Dynamic Automotive

Case Studies

Dwayne Myers’ service advisor, Jason, was a star when the day was moving slowly, but became easily overwhelmed when the shop was busy. If Jason had too much on his plate he would break down a bit, his selling would deteriorate, and he would go from truly great to just good.

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The New Rule of Marketing – Auto Repair Marketing in the Age of Social Media

Marketing

Over the past one hundred plus years marketing strategies, and the brands that were built, were developed by two entities: The client, and the ad agency. The client would...

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Case Study | Nate Winston and John Cooper, East Coast Performance

Case Studies

Nate Winston and John Cooper were running their shop with success, but couldn’t help but feel like they had some room to improve, and were missing something that could take their shop to the next level.

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Case Study | Craig Heiser, University Automotive

Case Studies

Craig Heiser’s service advisor, Donald, was struggling with his confidence and was often uncomfortable when selling to customers. This prevented Donald from being able to build relationships and trust with his customers, something that was understandably very important to Craig.

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Engaging Your Shop’s Customers on Facebook

Marketing

Superstar shop owner and Elite Business Development Coach Greg Skolink shares a fun tip on how to keep your shop's customers engaged on Facebook.

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