Selling the Fourth Visit Why the Most Profitable Repair Order is the One Your Customer Hasn’t Scheduled Yet While a commitment to the financial side of the business is crucial, […]
Don’t Wait Until It’s Too Late Why the Best Employees Leave Long Before They Hand You Their Resignation Many years ago, I heard an expression that has stayed with me […]
Advertising Doesn’t Fix Car Count Problems As an Elite Business Coach, I often speak with shop owners who are deeply concerned about their car count. While car count is an […]
The Technician Shortage Is Our Fault, And It’s Time We Own It Nearly every day, I hear shop owners complain: “There’s a technician shortage. We can’t find qualified people. There’s […]
How to Reduce Auto Repair Comebacks by Building Quality into Your Workflow After World War II, Japanese engineers toured American factories and were impressed by the speed and volume of […]
Choosing the Right Automotive Technician Pay Plan Choosing the right technician pay plan is something that many shop owners struggle with, and it is one of the most important […]