March 2 - March 5
VISION Hi-Tech Training & Expo
Join us at VISION this year where we will be speaking on multiple occasions! Also, meet us at our booth afterwards and take a moment to speak with us one-on-one as well as ask any questions that you may have. This is an opportunity you don’t want to miss out on! Below is the information on what we will be presenting:
The Care and Feeding of your Superstar Techs and Advisors
Presented by Darrin Barney
Everyone knows how important your team is for the success of your business. But in reality, how many people are able to find and most importantly, keep those superstars once they get them on their team? Darrin Barney will show you a road map that will allow you to find, keep and grow your most important asset.. Your employees. Darrin and his team have grown his shop to one of the largest independently owned auto repair facilities in North America, and they have customers, literally around the world. His unparalleled success quickly caught the attention of the industry, and it’s brought about his being featured in countless podcasts and nationally published articles, he’s been on the cover of Auto Inc. magazine, and he’s spoken at number of the industry’s largest events. He is also the President of Operations at Elite Worldwide. Here are a few of the topics that Darrin will be discussing.
Importance of Knowing where you are going
Hiring and growing a team of Superstars
The importance of MLAP, Goals and Performance Tracking
Love em’ or Lose em! – Why your shop culture matters and how to take care of your team.
Discipline and having difficult conversations.
High Impact Service Advisor Sales Course
Presented by Tom Amero and Darrin Barney
People buy from people, not companies. As a Service Advisor, what you say and HOW you say it has a huge impact on whether or not people move forward with doing business at your shop! In this class, we will help you generate higher profits through increased sales, more repeat business and more referral business. We will talk about how to ethically build relationships with your customers and how you can help them view you as a trusted credible expert. This course will be taught by Tom Amero, an Elite Certified Sales Trainer and Lead Instructor of the industry acclaimed Master’s Service Advisor Course along with Darrin Barney, President of Elite Worldwide. Come to this training and let’s take your advising skills to the next level!