Increasing Your Shop’s Productivity
Superstar shop owner and Elite Business Development Coach Nick Sallas shares a quick tip on increasing your productivity with the help of your service advisors. This great tip is sure to be effective for you and your shop.
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Hi, I’m Bob Cooper, the president of Elite Worldwide. Thanks so much for joining us today. I’m actually at our annual pro service conference in Phenix, Arizona. And then with Nick Sallas, a long-time friend of mine who owns two rock and roll auto repair businesses in the great state of Missouri. Business development coach with us. And Nick, earlier, you were saying a tip that you have something that you’ve been doing at your shop that’s really brought you a lot of really great results when it comes to your advisors doing what they need to do in the techs doing what they need to do. Do you mind sharing that with our audience?
Well, what I found in my shop at least, and I’m sure this is in a lot of shops, the biggest loss of production is the turnaround time for the service advisors get tickets sold for the technician. So what we did to offset that, I started paying my advisors on technicians’ productivity, on how many hours they’re flagging a day. So now it’s making the advisor really watch what the technician is doing in a day’s time and really watches his time and pushes that technician to get the job done in a more timely manner. And we’ve implemented it’s been about three weeks now, and I’ve seen one tech that is hours. He had trouble hitting 40 hours the first week, implemented, hit 49 hours, and his hours are coming up. So it is starting to work in our business. So it’s worked out great for us.
There you go. Well, you got a really great tip that’s going to help you with productivity and is going to help you out. Sales help you with profits, and help you in every other way. You heard it from a guy that walks the walk. He really knows what he’s doing. Nick, great tip, as always. Thanks for joining us. Thanks for being at the conference as well. Appreciate it.