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Taking Your Customer’s Focus Off of Time – Advice from a Top Shop Owner


Bob Cooper

by Bob Cooper , President

In this quick interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop’s service advisors always need to take the customer’s focus off of time.

Joe Marconi is one of the top shop owners in America, a columnist for Ratchet & Wrench, the founder of and a business development coach that helps other shop owners reach their goals through the Elite Coaching Program.

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