Your auto repair customers are price sensitive…help them choose your shop. Not long ago, I interviewed over forty people for a panel of customers that I moderated in Dallas, Texas. […]
When your employees come to work in the morning, you’re entitled to expect them to be “thinking” about their job as well as doing it. The “thinking” part includes considering […]
“Use my Three Strikes program with any employee behavior that needs to change, and you have my promise! You will be amazed at the results!” When you start to see […]
If you want to build a more profitable, successful business, here are five tips that work… 1. If your employees show little or no interest in training, then you may […]
Think twice before you start giving auto shop employee raises based on tenure alone… Before you start giving raises to your auto shop employees based on tenure alone, consider this: […]
“Think the cost of each customer complaint doesn’t have much effect on your bank account? You’re kidding, right?”When it comes to the cost of customer complaints, most auto shop owners […]
“Most shop owners think the way to build a more profitable business is by price shopping each part. Unfortunately, more often than not, they’re not just off a little. They’re […]
The RIGHT way to measure customer satisfaction in your auto repair shop… Far too many shop owners don’t measure Customer Satisfaction in their auto repair shops. It’s not that they’re […]
With vehicles being built better than ever before, and with service intervals continually being extended, you are going to see your customers less often. This means that your service advisors […]
In the coming years, no component of your business will be more critical to your success than the caliber of the people who work with you. In order to hire […]
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