How to Make Price Irrelevant My wife and I recently celebrated our 46th wedding anniversary. While this is truly a noteworthy event, it was our 25 anniversary that I will […]
Money Isn’t The Motivator We Think It Is We often hear that most people are money-motivated. However, when it comes to employee motivation, there’s much more than just financial incentives. […]
Don’t Think You Need an Exit Strategy? According to a recent report from the U.S. Chamber of Commerce, 48% of business owners have no exit strategy, but nearly 80% plan […]
Enhancing Customer Service in Your Auto Repair Shop with Effective Phone Call Audits and Training In the fast-paced world of auto repair, customer service can make or break your business. […]
Isn’t It Time We Rethink What a Master Level Technician Is? My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. […]
Five Proven Tips to Improve Your Bottom Line A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a […]
Do You Know If You Have Employees Looking to Quit? A recent 2024 Gallup report indicated that employee engagement in the U.S. dropped to an 11-year low, with only 30% […]
Auto Repair Shop Specialization: Why Focus Matters There was a time when many auto repair shops advertised that they specialized in all car makes and models. However, that primarily meant […]
The Best Ways to Keep Your Bays Full All Year Long For years, I dreaded the month of February. I would tell myself, “Brace yourself for the inevitable. Business in […]
Four Essential Strategies to Help Build a High-Performing Team Years back, conventional thinking said to separate your home life from your career. The phrase, “Leave your problems at the doorstep” […]