In a world where service advisors don’t want to be considered salespeople, we need to search our souls. Why is it that “selling” has become a dirty word? Why is […]
This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the opportunity to offer their staff a […]
Every business owner needs to know their monthly break-even to help them project the business profitability each month. Break-even is very easy to calculate and will take seconds if you […]
There was a time in our industry when shop owners were the only ones who knew the cost of their parts. Additionally, the amount they charged for their repairs and […]
For an industry that was once dominated by males, I am pleased to have watched us evolve to a point where today we have female technicians, service advisors, managers and […]
One of the most common questions we hear from shop owners is regarding how often they should perform employee reviews. I would like to use this article to not only […]
One of the challenges our industry has fought for years is finding and hiring qualified technicians. Here are 5 of the most successful techniques that I used to find the […]
If you would like to bring in more customers during these competitive times,and build employee morale all at once, then here’s a guaranteed way to do sothat your competitors would […]
There are a number of changes that are occurring in our industry, and there is no question, some of them will have a profound, long-term impact. To name just two, […]
As we all know, the use of illegal drugs has been around for many years. From the early part of the last century, all the way through the mid-seventies, the […]
© 2023 All Rights Reserved. Industry Affiliates
Privacy Policy