Don’t Think You Need an Exit Strategy? According to a recent report from the U.S. Chamber of Commerce, 48% of business owners have no exit strategy, but nearly 80% plan […]
Enhancing Customer Service in Your Auto Repair Shop with Effective Phone Call Audits and Training In the fast-paced world of auto repair, customer service can make or break your business. […]
Isn’t It Time We Rethink What a Master Level Technician Is? My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. […]
Five Proven Tips to Improve Your Bottom Line A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a […]
By Bob Cooper: The top shop owners in America know one way of staying ahead of their competitors is by having the right goals in place, properly planning for the […]
One of the things I’ve seen working with clients is that sometimes there’s not an efficient way of returning parts. I’m going to give you an example. A shop orders […]
Let’s face it, with Amazon, RockAuto, and all the rest of them, we may not see the same part margin that we got five or six years ago. So I […]
Kevin Vaught shares an inside tip on how to save: “When it comes to saving money on your insurance, one thing that’s really important is that you adjust the payment […]
In this quick video, Elite Business Development Coach Chris Monroe talks about how taking your employees to one on one lunches a few times a year can have a significant […]
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