Far too many shop owners hire service advisors who they feel are good at what they do, and then prefer to “get out of their way and let them do […]
If you speak with most shop owners they’ll tell you that they think their shop is worth x amount of money. Ask them how they came up with that number, […]
It’s only natural that most of your employees would like to take theirvacations during the summer. Unfortunately, that’s typically your busiest time,right? Let’s say you have a technician who typically […]
One of the single greatestchallenges shop owners face today is finding and hiring superstars.Regardless of whether you are looking to hire technicians or service advisors,here are some tips that will […]
“In God we trust, all others must bring data”, is a popular saying in the tech industry. I believe that it is also an important factor in running your automotive […]
This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the opportunity to offer their staff a […]
Every business owner needs to know their monthly break-even to help them project the business profitability each month. Break-even is very easy to calculate and will take seconds if you […]
There was a time in our industry when shop owners were the only ones who knew the cost of their parts. Additionally, the amount they charged for their repairs and […]
For an industry that was once dominated by males, I am pleased to have watched us evolve to a point where today we have female technicians, service advisors, managers and […]
One of the most common questions we hear from shop owners is regarding how often they should perform employee reviews. I would like to use this article to not only […]
One of the challenges our industry has fought for years is finding and hiring qualified technicians. Here are 5 of the most successful techniques that I used to find the […]
There are a number of changes that are occurring in our industry, and there is no question, some of them will have a profound, long-term impact. To name just two, […]
As we all know, the use of illegal drugs has been around for many years. From the early part of the last century, all the way through the mid-seventies, the […]
If you want to build a successful auto repair business, you will need to strongly consider the length of the warranties you offer. First of all, you need to know […]
If you are looking to drive up your profits, you need to ensure you have service advisors that have the right attitude, aptitude, and ethics. They will need to have […]
There’s no doubt that pricing is one of the most misunderstood elements of business. There’s not only a lot of bad information out there, but there’s a lot of uncertainty […]
Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Clearly one of the keys to success in building an auto repair shop […]
Over the years our industry has seen many changes. For example, beyond the changes in styling and efficiencies, today’s vehicles are better built, they last longer, and they require less […]
Raising your labor rate and trying to increase your average ticket dollar amount in an effort to increase income may not be the way to financial stability. In fact, it […]
As a shop owner, it’s common to take on all the tasks of running your business; from the repairs to payroll to paying bills. Everything and anything seems to rest […]