Description
Elite’s Online Phone Skills Training has been proven to not only help shops bring in more new customers, but do so in a way that demonstrates your professionalism, your ethics, and shows your customers and callers that you truly care about them. During these three 45-minute video recordings your service advisors will learn how to:
- Win the confidence of those difficult first-time callers
- Effectively handle tough, persistent, price shoppers
- Handle the most common, and the most difficult, sales objections
- Understand your callers and their emotional minds
- Use several proven techniques and tips to close more repair and service sales
- Convert your priceless callers into rock-solid appointments
