If you what to sell more services, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that […]
1). Have Written Shop Goals and Personal Goals in Place… With Deadlines! “If you aim at nothing, you will hit it every time” 2) Track the Important Key Performance Indicators […]
Every shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also […]
1. Gifted salespeople need to know how to control the conversation. If a first-time caller contacts your shop with a variety of questions, your advisors need to take control immediately. […]
Got your attention? Good. I often hear shop owners say, “I wouldn’t ask any employee to do something that I would not do.” While this may appear to be effective […]
I’m sure you’ll agree that when it comes to hiring techs and advisors, you need to have a really good system in place. Otherwise, you will hire the wrong people, […]
In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there […]
1) Complete & Thorough Inspections – Always use the “100% Rule”: “100% Of Your Customers – Need to Know 100% of The Time – 100% of What is Wrong With […]
Harvard Review recently conducted a study on what occurs when people are provided with options in a sales environment. They discovered that when test groups were offered one DVD player […]
Want happier customers? Here’s a tip! You’ve got to get your customers smiling when they think of your brand. Look at the Geico Lizard, the Aflac Duck, and Flo with […]
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