If you what to sell more services, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that […]
1). Have Written Shop Goals and Personal Goals in Place… With Deadlines! “If you aim at nothing, you will hit it every time” 2) Track the Important Key Performance Indicators […]
Every shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also […]
Got your attention? Good. I often hear shop owners say, “I wouldn’t ask any employee to do something that I would not do.” While this may appear to be effective […]
I’m sure you’ll agree that when it comes to hiring techs and advisors, you need to have a really good system in place. Otherwise, you will hire the wrong people, […]
1) Complete & Thorough Inspections – Always use the “100% Rule”: “100% Of Your Customers – Need to Know 100% of The Time – 100% of What is Wrong With […]
Most shop owners begin their careers as technicians and eventually buy their first shop. These are often the people that feel they own a business when in reality, it’s the […]
Let’s face it, a week can’t go by without a technician comeback or a customer service issue. Mistakes will happen, there’s no avoiding them. Obviously, you need to put systems […]
There are many advantages to having your technicians on a performance-based pay program (flat rate, bonuses based on productivity, etc.), rather than a fixed hourly rate. Unfortunately, many shop owners […]
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning. Once found, you need to interview them like a […]
Many company leaders believe that offering higher pay than the competition is enough to attract and retain the best people. However, many studies suggest something different: We have to find […]
How many times during the day does a customer stop by or call, and ask to only speak with you, the shop owner? Do you know why? It’s because in […]
If there is one thing our industry has done since the very beginning, it’s put technicians into the role of service advisors. The rationale is that they have a good […]
When your techs come to you and tell you they’re stumped, if you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent […]
As a shop owner, I believe your focus needs to be on offering quality customer service and repairs, continued community involvement, continued training and by remaining positive. All while maintaining […]
If you’re like me, in the over-50 age bracket, it’s no surprise that you view the world a lot differently than the younger generation. On the other hand, people from […]
We all know that the industry is continuing to evolve, and you will be seeing your customers less often as time goes on. Accordingly, you will need to find ways […]
When we think of fast food, hamburgers, or amazing success stories, it’s hard to not think of McDonald’s. Since its inception in 1955, they have grown into a global company, […]
When I was still in the auto repair business, I learned an invaluable secret from a remarkable man named Sol Price. For those of you not familiar with the name, […]
Without question, it is getting harder and harder to find the really great technicians. We just need to bear in mind that they’re out there, and that they’re more than […]