There are a number of changes that are occurring in our industry, and there is no question, some of them will have a profound, long-term impact. To name just two, […]
As we all know, the use of illegal drugs has been around for many years. From the early part of the last century, all the way through the mid-seventies, the […]
If you want to build a successful auto repair business, you will need to strongly consider the length of the warranties you offer. First of all, you need to know […]
If you are looking to drive up your profits, you need to ensure you have service advisors that have the right attitude, aptitude, and ethics. They will need to have […]
There’s no doubt that pricing is one of the most misunderstood elements of business. There’s not only a lot of bad information out there, but there’s a lot of uncertainty […]
Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Clearly one of the keys to success in building an auto repair shop […]
Over the years our industry has seen many changes. For example, beyond the changes in styling and efficiencies, today’s vehicles are better built, they last longer, and they require less […]
Raising your labor rate and trying to increase your average ticket dollar amount in an effort to increase income may not be the way to financial stability. In fact, it […]
As a shop owner, it’s common to take on all the tasks of running your business; from the repairs to payroll to paying bills. Everything and anything seems to rest […]
In order to build a successful auto repair shop, there are a number of things you will have to do. You will need to have clearly defined goals, a plan, […]
Car count is a key performance indicator (KPI) that shows you the health of your business. But before we blame low car counts for why we are not achieving our […]
Not long ago it was easy to beat your competitors. All that you needed was more equipment, a healthy advertising budget and the ability to fix cars right the first […]
The other day, one of my service advisors came to my office to discuss the past week. We made an agreement that we would meet in private at least once […]
All great companies have one thing in common: They realize industries and consumers need change, so they follow their customers. Apple provides a great example. As we all know, when […]
There is an expression that has been around our industry for decades that says if you run a good, ethical business, the one thing you should never do is “steal” […]
There’s no denying it, we have a shortage of technicians in our industry. In fact, we have a shortage in the country in all the skilled trades. And unless we […]
1. Most shop owners will wait until they need someone before they start recruiting. This is a major mistake! Instead of hiring the best service advisor or tech, they’ll inevitably […]
In today’s world, your customers have 24/7 access to the web. Whether it be on their home computer, work computer or their smartphone, no matter where they are they can […]
Over the years I have had the pleasure of watching hundreds of shop owners go to the top, and truly become industry leaders. I have also seen thousands of shop […]
Over the years I have had the opportunity to work with many of the top shop owners in America, and I have met thousands of owners who are living from […]