According to a recent article in the Wall Street Journal, some CEOs are starting to understand the price they have to pay for quick profits, and many of them are […]
If you want to build a more profitable, successful auto repair business, you’ll need to make sure that every single employee has a clearly defined, written job description. If you’re […]
A customer returns to your shop and is not happy. They tell you that you had replaced their alternator in the past, and it recently failed while they were out […]
Comebacks kill. There’s no denying it. While we can never eliminate all comebacks, we can work to reduce them. The more you reduce comebacks, the more money you put to […]
We continue to hear that it is important to be more efficient in our shops; more efficient at the front counter, more efficient techs, more efficient with our time in […]
The top shop owners in America have a number of things in common. They were the first to embrace the incredible value in utilizing exchange rebuilt components, rather than trying […]
Mistake #1. Have your technicians compete against one another. We all can agree that competition among employees is good, but there is a right way, and there’s a wrong way. […]
If you are looking to hire star employees, the first thing you’ll need to do is meet them, and there’s no better way to do so than by hosting technical […]
During the holiday season, identify the top 3% of your auto repair shop’s active customers, as well as the individuals who have referred the most people to you over the […]
Far too many shop owners hire service advisors who they feel are good at what they do, and then prefer to “get out of their way and let them do […]
If you speak with most shop owners they’ll tell you that they think their shop is worth x amount of money. Ask them how they came up with that number, […]
It’s only natural that most of your employees would like to take theirvacations during the summer. Unfortunately, that’s typically your busiest time,right? Let’s say you have a technician who typically […]
One of the single greatestchallenges shop owners face today is finding and hiring superstars.Regardless of whether you are looking to hire technicians or service advisors,here are some tips that will […]
“In God we trust, all others must bring data”, is a popular saying in the tech industry. I believe that it is also an important factor in running your automotive […]
This year Christmas is on a Friday, and Christmas Eve is historically not a big sales day for most, so shop owners have the opportunity to offer their staff a […]
Every business owner needs to know their monthly break-even to help them project the business profitability each month. Break-even is very easy to calculate and will take seconds if you […]
There was a time in our industry when shop owners were the only ones who knew the cost of their parts. Additionally, the amount they charged for their repairs and […]
For an industry that was once dominated by males, I am pleased to have watched us evolve to a point where today we have female technicians, service advisors, managers and […]
One of the most common questions we hear from shop owners is regarding how often they should perform employee reviews. I would like to use this article to not only […]
One of the challenges our industry has fought for years is finding and hiring qualified technicians. Here are 5 of the most successful techniques that I used to find the […]