Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: […]
With my work as a business coach, I get to speak to other coaches and shop owners around the country. It appears that many shops are slow, and others are […]
Now that we are coming into the holiday season, there are a number of things you can do to drive up productivity, sales, customer satisfaction and profits. Each one of […]
I have found over the years that despite all their good intentions, there are 5 mistakes that most shop owners make not just sometimes, but every single day. The first […]
If you what to sell more services, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that […]
1). Have Written Shop Goals and Personal Goals in Place… With Deadlines! “If you aim at nothing, you will hit it every time” 2) Track the Important Key Performance Indicators […]
Every shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also […]
1. Gifted salespeople need to know how to control the conversation. If a first-time caller contacts your shop with a variety of questions, your advisors need to take control immediately. […]
Got your attention? Good. I often hear shop owners say, “I wouldn’t ask any employee to do something that I would not do.” While this may appear to be effective […]
I’m sure you’ll agree that when it comes to hiring techs and advisors, you need to have a really good system in place. Otherwise, you will hire the wrong people, […]
In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there […]
1) Complete & Thorough Inspections – Always use the “100% Rule”: “100% Of Your Customers – Need to Know 100% of The Time – 100% of What is Wrong With […]
Harvard Review recently conducted a study on what occurs when people are provided with options in a sales environment. They discovered that when test groups were offered one DVD player […]
Want happier customers? Here’s a tip! You’ve got to get your customers smiling when they think of your brand. Look at the Geico Lizard, the Aflac Duck, and Flo with […]
1#. In order for people to buy from you, three things need to occur: they need to like you, trust you, and view you as a credible expert. Accordingly, the […]
Most shop owners begin their careers as technicians and eventually buy their first shop. These are often the people that feel they own a business when in reality, it’s the […]
Let’s face it, a week can’t go by without a technician comeback or a customer service issue. Mistakes will happen, there’s no avoiding them. Obviously, you need to put systems […]
There are many advantages to having your technicians on a performance-based pay program (flat rate, bonuses based on productivity, etc.), rather than a fixed hourly rate. Unfortunately, many shop owners […]
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning. Once found, you need to interview them like a […]
Many company leaders believe that offering higher pay than the competition is enough to attract and retain the best people. However, many studies suggest something different: We have to find […]