If you are in business long enough the time will come when you’ll need to let someone go, so my goal with this article is to help you through the […]
You don’t have to be in the auto repair business long before a customer asks you if they can supply their own parts. Although there is no one technique that […]
Legendary UCLA Basket Coach John Wooden never focused on the score of a game. John Wooden believed that success is achieved by paying attention to the details of the game, […]
A few years ago I had the opportunity to interview over forty people for a panel of customers that I moderated. My intent was to discover what drives their decisions […]
When it comes to setting your long-term goals, you need to make sure that they all align with your core beliefs and that they are challenging enough to inspire you. […]
Sometimes shop owners feel like they can’t save money for needed items. Here is a suggestion that may help: Consider opening separate bank savings accounts for all potential expenses you’d […]
Regardless of whether you have one or twenty employees, your productivity and profits will both go up if all your employees work together as a team. If you feel that’s […]
During the holiday season make sure that you take a moment to take each of your employees aside and give them your heartfelt thanks for being a part of your […]
Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: […]
With my work as a business coach, I get to speak to other coaches and shop owners around the country. It appears that many shops are slow, and others are […]