If you are in business long enough the time will come when you’ll need to let someone go, so my goal with this article is to help you through the […]
You don’t have to be in the auto repair business long before a customer asks you if they can supply their own parts. Although there is no one technique that […]
Legendary UCLA Basket Coach John Wooden never focused on the score of a game. John Wooden believed that success is achieved by paying attention to the details of the game, […]
A few years ago I had the opportunity to interview over forty people for a panel of customers that I moderated. My intent was to discover what drives their decisions […]
When it comes to setting your long-term goals, you need to make sure that they all align with your core beliefs and that they are challenging enough to inspire you. […]
Sometimes shop owners feel like they can’t save money for needed items. Here is a suggestion that may help: Consider opening separate bank savings accounts for all potential expenses you’d […]
Regardless of whether you have one or twenty employees, your productivity and profits will both go up if all your employees work together as a team. If you feel that’s […]
During the holiday season make sure that you take a moment to take each of your employees aside and give them your heartfelt thanks for being a part of your […]
Every day vehicles are becoming more complex, the advancements in technology are changing our industry, and customers are becoming more sophisticated. Because of these advancements, one thing is for certain: […]
With my work as a business coach, I get to speak to other coaches and shop owners around the country. It appears that many shops are slow, and others are […]
Now that we are coming into the holiday season, there are a number of things you can do to drive up productivity, sales, customer satisfaction and profits. Each one of […]
I have found over the years that despite all their good intentions, there are 5 mistakes that most shop owners make not just sometimes, but every single day. The first […]
If you what to sell more services, drive up employee morale and productivity, and see higher profits, then this is one article you may want to read. I realize that […]
1). Have Written Shop Goals and Personal Goals in Place… With Deadlines! “If you aim at nothing, you will hit it every time” 2) Track the Important Key Performance Indicators […]
Every shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also […]
1. Gifted salespeople need to know how to control the conversation. If a first-time caller contacts your shop with a variety of questions, your advisors need to take control immediately. […]
Got your attention? Good. I often hear shop owners say, “I wouldn’t ask any employee to do something that I would not do.” While this may appear to be effective […]
I’m sure you’ll agree that when it comes to hiring techs and advisors, you need to have a really good system in place. Otherwise, you will hire the wrong people, […]
In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there […]
1) Complete & Thorough Inspections – Always use the “100% Rule”: “100% Of Your Customers – Need to Know 100% of The Time – 100% of What is Wrong With […]