I can’t tell you how frustrating it is to give a price on a radiator to a customer at the service counter, while he’s on his phone searching for the […]
I remember being at a meeting with my staff where I voiced my opinion on an important issue. When I was finished, I asked if everyone was in agreement. Everyone […]
When it comes to keeping your employees operating at peak performance, I am sure you will agree that training is critical. Accordingly, I felt it would be appropriate for me […]
Many management trainers will say if you want to increase the productivity of your techs, it’s not difficult at all. They’ll go on to say all that you need to […]
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often […]
All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to […]
Whenever a customer tells you they can’t afford to do the repairs and ask you if you can help them out “this one time’”, you need to give careful thought […]
If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, […]
Keeping customers is one of the surest ways to grow car count and profits at your auto repair shop. In fact, keeping customers is actually five times cheaper than looking […]
When we had our first taste of cash, we realized its beauty. Regardless of whether it was a weekly allowance for doing household chores or payment for mowing a neighbor’s […]
I am writing this on my last day of vacation in California, where I’ve been spending time with family. It took me a few days to totally relax but made […]
Perhaps the worst time to look to hire a technician is when we lose one. At that point we go into “Crisis Hire” mode. We most often settle for anyone, […]
The day-to-day operations of running a business can take their toll on anyone. To be a business owner means to address problem after problem, and find the right solutions. Sometimes […]
The paper vehicle inspection is dead. If this is news to you, maybe you should consider this and find out for yourself because digital inspections are quickly taking over. Why? […]
Remember that people do business with people, not with businesses, so you need to humanize your auto repair business by using images of yourself and your staff in your marketing […]
If anything good came out of the recent recession, it’s that many people have learned to budget their finances better. We are all well aware that there are times when […]
We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on […]
The two keys to keeping a business growing are retaining customers and gaining new customers regularly. Between the two, customer retention is the cheapest way to go while attracting new […]
I recently made a call to my internet provider to discuss an issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on […]