All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to […]
Whenever a customer tells you they can’t afford to do the repairs and ask you if you can help them out “this one time’”, you need to give careful thought […]
Elite Business Development Coach and superstar shop owner Darrin Barney shares an easy-to-apply tip that will help you show your employees how much you care, and build morale in your […]
Top shop owner and Elite Business Development Coach Joe Marconi shares how shop owners can improve their customer retention, and increase their car counts in the most cost-effective way. To […]
If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, […]
Superstar shop owner and Elite Business Development Coach Darrin Barney shares an easy-to-apply tip that will help shop owners ensure that they’re following through with the behaviors that are critical […]
Superstar shop owner and Elite Business Development Coach Joe Marconi shares why putting techs at ease with an attractive guarantee has been critical to his recruiting success. For additional help […]
Here’s a can’t-miss tip that superstar shop owner Servando Orozco has used to go above and beyond the expectations of his customers, and build 4 of the top shops in […]
Keeping customers is one of the surest ways to grow car count and profits at your auto repair shop. In fact, keeping customers is actually five times cheaper than looking […]
Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers’ best interest in mind when setting sales goals. For additional help generating […]
Superstar shop owner and Elite Business Development Coach Jim Butitta shares a critical employee management tip that will help shop owners build the culture needed to attract the top techs […]
Elite Business Development Coach and past superstar shop owner Kevin Vaught shares where both your overall payroll, and your service advisor payroll should land as a percentage of your shop’s […]
When we had our first taste of cash, we realized its beauty. Regardless of whether it was a weekly allowance for doing household chores or payment for mowing a neighbor’s […]
I am writing this on my last day of vacation in California, where I’ve been spending time with family. It took me a few days to totally relax but made […]
This quick video tip from Elite Certified Sales & Leadership Trainer Jen Monclus shares the 8 steps of the sales cycle that every service advisor should follow to generate higher […]
Perhaps the worst time to look to hire a technician is when we lose one. At that point we go into “Crisis Hire” mode. We most often settle for anyone, […]
Superstar shop owner and grassroots marketing guru Servando Orozco shares a tip that will bring new customers into your shop, humanize your business and have a positive impact on your […]
The day-to-day operations of running a business can take their toll on anyone. To be a business owner means to address problem after problem, and find the right solutions. Sometimes […]
In this quick video tip superstar shop owner and Elite coach Kevin Vaught shares why it’s absolutely critical for your shop to track lost leads, and outlines the process your […]