If your shop is not generating the sales you need, you may want to take advantage of this easy-to-use Elite checklist to see where you may be losing sales before […]
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money”, or “I’d like to think it over.” There […]
We all know that these incredibly challenging times are impacting businesses and people all around the world. To help maximize your shop’s sales and profits in the face of these […]
As we all know, advisors have many responsibilities. Beyond their operational responsibilities, such as opening the shop and keeping their workspace clean,they are also responsible for generating sales, generating gross […]
I can’t tell you how frustrating it is to give a price on a radiator to a customer at the service counter, while he’s on his phone searching for the […]
If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, […]
Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers’ best interest in mind when setting sales goals. For additional help generating […]
This quick video tip from Elite Certified Sales & Leadership Trainer Jen Monclus shares the 8 steps of the sales cycle that every service advisor should follow to generate higher […]
If anything good came out of the recent recession, it’s that many people have learned to budget their finances better. We are all well aware that there are times when […]
Retired superstar shop owner and Elite Business Development Coach Kevin Vaught shares the rule that every shop owner in America needs to follow when it comes to disclosing needed repairs […]
In this quick interview between Elite President Bob Cooper and superstar shop owner Joe Marconi, Joe explains why your shop’s service advisors always need to take the customer’s focus off […]
I recently made a call to my internet provider to discuss an issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on […]
Elite’s superstar sales trainer Jen Monclus reveals the topics that your auto repair shop’s service advisors need to avoid discussing with your customers at all costs: For additional help generating […]
Superstar sales trainer Jen Monclus reveals 5 steps that your service advisors need to follow to overcome even the most challenging sales objections shared by your auto repair customers: For […]
This quick video tip from superstar sales trainer Jen Monclus explains how a focused effort on under-promising and over-delivering will improve your shop’s customer retention… For additional help generating higher […]
This video tip from Bob Cooper and Doris Barnes will help your advisors handle those tough price shoppers that call your shop. For additional help generating higher sales and happier […]
We often take a customer’s car to the dealer when we discover the vehicle is under warranty. We prefer to take it ourselves because the dealers are like vultures and […]
This video tip from Elite’s Bob Cooper and Doris Barnes explains how your service advisors should present a list of repairs to first-time customers. For additional help generating higher sales […]
Many shops in the northern part of the country go through a slow sales period during the winter months. And while there are no ways to get back those “snow […]