The Challenge: After attending Elite’s Fly with the Eagles seminar series and absorbing so much helpful information, Harrison realized that his knowledge necessary for businesses success was limited. While his […]
I can’t tell you how frustrating it is to give a price on a radiator to a customer at the service counter, while he’s on his phone searching for the […]
I remember being at a meeting with my staff where I voiced my opinion on an important issue. When I was finished, I asked if everyone was in agreement. Everyone […]
When it comes to keeping your employees operating at peak performance, I am sure you will agree that training is critical. Accordingly, I felt it would be appropriate for me […]
In this quick tip top shop owner and Elite business development coach Gene Morrill shares an easy way to show your employees that you care about them, and motivate them […]
Many management trainers will say if you want to increase the productivity of your techs, it’s not difficult at all. They’ll go on to say all that you need to […]
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often […]
All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to […]
Whenever a customer tells you they can’t afford to do the repairs and ask you if you can help them out “this one time’”, you need to give careful thought […]
Elite Business Development Coach and superstar shop owner Darrin Barney shares an easy-to-apply tip that will help you show your employees how much you care, and build morale in your […]
Top shop owner and Elite Business Development Coach Joe Marconi shares how shop owners can improve their customer retention, and increase their car counts in the most cost-effective way. To […]
If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, […]
Superstar shop owner and Elite Business Development Coach Darrin Barney shares an easy-to-apply tip that will help shop owners ensure that they’re following through with the behaviors that are critical […]
Superstar shop owner and Elite Business Development Coach Joe Marconi shares why putting techs at ease with an attractive guarantee has been critical to his recruiting success. For additional help […]
Here’s a can’t-miss tip that superstar shop owner Servando Orozco has used to go above and beyond the expectations of his customers, and build 4 of the top shops in […]
Keeping customers is one of the surest ways to grow car count and profits at your auto repair shop. In fact, keeping customers is actually five times cheaper than looking […]
Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers’ best interest in mind when setting sales goals. For additional help generating […]
Superstar shop owner and Elite Business Development Coach Jim Butitta shares a critical employee management tip that will help shop owners build the culture needed to attract the top techs […]
Elite Business Development Coach and past superstar shop owner Kevin Vaught shares where both your overall payroll, and your service advisor payroll should land as a percentage of your shop’s […]