Superstar shop owner and Elite Business Development Coach Nick Sallas shares a quick tip on increasing your productivity with the help of your service advisors. This great tip is sure […]
Superstar shop owner and Elite Business Development Coach Greg Skolnik shares a tip on managing payroll and staying prepared in case of emergencies. For additional help building a more successful […]
Superstar shop owner and Elite Business Development Coach Nick Sallas shares a tip on how to handle upset customers in your shop, and turn them into satisfied ones! For additional […]
Superstar shop owner and Elite Business Development coach Rudi Rudloff explains the critical difference between “training” and “coaching” your auto repair shop’s employees. For additional help building a more successful […]
Superstar shop owner and Elite Business Development Coach Rudi Rudloff shares a tip on technician training that is not only remarkably effective, but cost-free for your auto repair business. For […]
Superstar shop owner and Elite Business Development Coach Rudi Rudloff shares why giving back during the holiday season is a win for people in need, for your community and for […]
Superstar shop owner and Elite Business Development Coach James Stephenson shares a tip on finding & hiring service advisors that has worked wonders for his award-winning auto repair business. For […]
Industry leading shop owner and Elite Business Development Coach Gene Morrill shares an easy-to-apply tip that has helped his shop improve customer satisfaction and retention. For additional help building a […]
Industry leading shop owner and Elite Business Development Coach James Stephenson shares a recruiting tip that has helped him hire top technicians. For additional help building a more successful shop, […]
As we all know, advisors have many responsibilities. Beyond their operational responsibilities, such as opening the shop and keeping their workspace clean,they are also responsible for generating sales, generating gross […]
The Challenge: Adam Liu had been a shop owner for 8 years, and while he had always run a good shop, he knew that it had more potential, and that […]
The Challenge: After attending Elite’s Fly with the Eagles seminar series and absorbing so much helpful information, Harrison realized that his knowledge necessary for businesses success was limited. While his […]
I can’t tell you how frustrating it is to give a price on a radiator to a customer at the service counter, while he’s on his phone searching for the […]
I remember being at a meeting with my staff where I voiced my opinion on an important issue. When I was finished, I asked if everyone was in agreement. Everyone […]
When it comes to keeping your employees operating at peak performance, I am sure you will agree that training is critical. Accordingly, I felt it would be appropriate for me […]
In this quick tip top shop owner and Elite business development coach Gene Morrill shares an easy way to show your employees that you care about them, and motivate them […]
Many management trainers will say if you want to increase the productivity of your techs, it’s not difficult at all. They’ll go on to say all that you need to […]
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often […]
All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to […]
Whenever a customer tells you they can’t afford to do the repairs and ask you if you can help them out “this one time’”, you need to give careful thought […]